Refund & Cancellation Policy
How refunds, cancellations, chargebacks, and force-majeure events are handled across marketplace transactions, studio subscriptions, consumer IAP, and shop orders.
Data de vigência: July 20, 2026
Este documento é fornecido em inglês. A versão em inglês é a versão juridicamente vinculante.
Bailar, Inc., a Delaware corporation (successor by statutory conversion effective May 4, 2026 to Bailar LLC, a Florida limited liability company) (“Bailar,” “we,” “us,” or “our”) operates a marketplace for live dance events, classes, and instructor sessions, a Studio Operations subscription service for Studios, an optional consumer subscription (“No Ads”), and an online shop. Different products are funded, fulfilled, and refunded by different parties; this Policy explains how each one works.
This Policy is incorporated by reference into our Terms of Service, our Studio Master Terms, and our Shop Terms. Capitalized terms not defined here have the meanings given to them in the Terms of Service. Nothing in this Policy limits any non-waivable consumer right you may have under your local law.
1. SUMMARY
| Type of purchase | Refundable? | Who decides? |
|---|---|---|
| Event ticket / class booking / instructor session | According to the Host’s published refund policy on the listing, the buyer protections in Section 2 below, and your statutory cooling-off rights (Section 2.7). On a change-of-mind cancellation outside any cooling-off window, a payment-processing or cancellation fee may be retained where lawful and disclosed | The Host, with Bailar oversight |
| Studio subscription (Pro / Elite) | End-of-period; no mid-period refunds except as in Section 3 | Bailar |
| “No Ads” consumer subscription (via Apple / Google IAP) | Per Apple App Store or Google Play refund policy | Apple / Google |
| Shop (merchandise via Printful drop-ship) | Per Bailar Shop Terms — misprint / damage in shipping refunded; sizing returns not accepted unless required by law | Bailar with Printful |
| Platform fee (2.5%) on marketplace transactions | Non-refundable except where a refund of the platform fee is required by applicable law or by Bailar’s own commitment under this Policy (including any cancellation within a statutory cooling-off window, or under any Bailar full-refund commitment in Section 2.7, that entitles you to a full refund), where the underlying transaction is fully reversed, or where a Host or seller cancels and does not offer a reasonable substitute within 14 days (see Section 2.2(a)) | Bailar |
Please read Section 2.7 below. It sets out, in plain language, when a payment-processing or cancellation fee may be retained on a change-of-mind cancellation, and the country-by-country statutory cooling-off rights — and Bailar’s own commitments that meet or exceed them — that override any such retention and entitle you to a full refund.
2. MARKETPLACE TRANSACTIONS — EVENT TICKETS, CLASS BOOKINGS, INSTRUCTOR SESSIONS
2.1 Host’s published policy is the default. Each event, class, or instructor session listed on Bailar is operated by a Host (the event organizer, studio, or instructor). The Host sets and publishes its own refund and cancellation policy on the listing — refundable until 24 hours before, non-refundable, refundable for a 5% restocking fee, and so on. When you complete checkout, you accept the Host’s policy. Any fee a Host or Bailar retains on a change-of-mind cancellation is always subject to your statutory cooling-off rights and the buyer protections below (Sections 2.2 and 2.7).
2.2 Buyer protections. Regardless of the Host’s published policy, Bailar will (a) issue a full refund of everything you paid, including processing fees, if the Host cancels the event, class, or session and does not offer a reasonable substitute within 14 days; (b) issue a full refund if the event, class, or session was materially misdescribed on the listing and the buyer reports the misdescription within 7 days of the scheduled date; (c) issue a full refund if the Host fails Stripe KYC/KYB or is suspended for cause before the scheduled date; and (d) issue a full refund where required by applicable consumer-protection law (for example, certain U.S. state “cooling-off” rules and certain EU/UK distance-selling rules, where applicable). In addition, where a Host cancels an event, class, or session bought in Mexico for reasons within the Host’s control, Bailar will pay you — on top of a full refund — a compensation amount of at least 20% of the transaction, consistent with LFPC Art. 92 Bis; this additional compensation does not apply where the cancellation results from causes outside the Host’s reasonable control.
2.3 Platform fee. The Bailar platform fee (a flat 2.5% of the transaction amount, the same on every plan — Free, Pro, and Elite; the paid plans add tools, not a marketplace-fee waiver) is non-refundable except where the underlying transaction is fully reversed under Section 2.2 or by chargeback / network reversal, or where a refund of the platform fee is required by applicable law OR by Bailar’s own commitment under this Policy — which includes any cancellation you make within a statutory cooling-off window, or under any Bailar full-refund commitment in Section 2.7, that entitles you to a full refund. Outside a cooling-off window, on a buyer change-of-mind cancellation, and only where lawful in your jurisdiction and disclosed to you, the platform fee and the third-party payment-processing fee (the amount charged by our payment processor, which we do not recover on a refund) may be retained; any retained amount is limited to those actual, disclosed costs and is never padded or a flat penalty beyond them.
2.4 How to request a refund. First contact the Host through the in-app messaging on the listing (the Host’s own policy applies first). If you cannot reach the Host within 72 hours, or if the Host refuses a refund that is owed under Section 2.2, email [email protected] with the transaction ID, the event/class/session details, and a brief description of what happened. We aim to acknowledge requests within 2 business days and to resolve them within 10 business days.
2.5 Chargebacks. Initiating a chargeback with your card issuer instead of contacting Bailar or the Host first may delay a resolution. Where Bailar determines that a chargeback was filed despite a valid refund being available through this Policy, Bailar may charge the buyer a reasonable administrative fee equal to Stripe’s chargeback fee (currently $15 per chargeback) before processing any future transactions.
2.6 Force majeure. Where an event, class, or session is canceled due to circumstances beyond the Host’s reasonable control (severe weather, natural disaster, government order, epidemic / pandemic measure, venue collapse), the Host’s force-majeure language controls. Where the Host has no published force-majeure clause, Bailar will work with the Host to issue a credit, a reschedule, or a refund as reasonable in the circumstances. This Section does not reduce the buyer protection in Section 2.2(a): if the Host does not offer you a reasonable substitute within 14 days, Section 2.2(a)’s full refund (including all fees) applies regardless of any force-majeure clause.
2.7 Change-of-mind cancellations, processing fees, and your statutory cooling-off rights
When a fee may be retained. If you cancel a marketplace purchase because you changed your mind — that is, not because the Host cancelled, failed to deliver, or misdescribed what you bought — and you are outside any statutory cooling-off window — and outside any Bailar full-refund commitment in Section 2.7 — that applies to you, then, where the law of your country or state allows it and where it has been disclosed to you, Bailar or the Host may retain a payment-processing or cancellation fee out of your refund. Any amount retained is limited to Bailar’s flat 2.5% platform fee and the actual third-party payment-processing cost on your transaction; it is never inflated beyond those real, disclosed costs. This does not affect the buyer protections in Section 2.2 (seller cancellation, non-delivery, or misdescription), which — where a refund is due under Section 2.2 — always produce a full refund including all fees.
Statutory cooling-off rights — and Bailar commitments that meet or exceed them — override any fee retention. Many countries and several U.S. states give you a mandatory right to cancel and receive a refund within a set period, and that right cannot be reduced by any policy on a listing or in this document. In several places Bailar’s own policy is more generous than the local statutory minimum; where it is, we honor the more generous commitment as stated below. If your cancellation falls within the window that applies to you, you receive a full refund as described, and no processing or cancellation fee is retained unless the table says otherwise:
| Where you live | Your cooling-off right / Bailar’s commitment | Effect on fees |
|---|---|---|
| European Union & United Kingdom | 14-day right to withdraw from a distance purchase. Certain dated-leisure purchases may fall outside this statutory right under EU/UK law — not only tickets to dated live events, but also classes or sessions fixed for a specific date or period. Where the right applies and Bailar has not properly disclosed it to you, the window is extended by law. Regardless of whether the exemption applies, Bailar honors a full refund if you cancel within 14 days of purchase. | Full refund including all fees within the withdrawal window (extended by law if the right was not properly disclosed to you) |
| Brazil | 7 calendar days from the date of purchase (direito de arrependimento, CDC Art. 49), including tickets to dated events. | Full refund including all fees |
| Colombia | 5 business days from purchase (derecho de retracto, Ley 1480 Art. 47), where performance has not yet begun. | Full refund with no deductions or retention (“sin descuentos o retenciones”) |
| Argentina | A statutory cooling-off right Bailar honors (derecho de arrepentimiento, Ley 24.240 Art. 34 and Código Civil y Comercial Art. 1110, as implemented by Disposición 954/2025): you may cancel and receive a full refund within 10 calendar days of purchase, provided you cancel at least 24 hours before the event. | Full refund, no fee retained |
| Mexico | Under LFPC Art. 56 the statutory five-business-day withdrawal right runs from delivery of the good or signature of the contract, whichever is later, and by law does not cover services scheduled to be provided within 10 business days of the order. Bailar’s commitment meets or exceeds Art. 56: we honor a full refund if you cancel within 5 business days of the date of purchase. (Separately, where a Host cancels for reasons within its control, Section 2.2 provides compensation of at least 20% under LFPC Art. 92 Bis.) | Full refund, no fee retained |
| Chile | 10 calendar days from purchase (derecho de retracto, Ley 19.496 Art. 3 bis), with the refund issued within 45 days. If we have not delivered the written purchase confirmation required by Art. 12 A, the retracto period extends to 90 days. Any exclusion of a dated event from this right is valid only where a proper pre-payment notice has been given. | Full refund with no deduction of costs (“sin retención de gastos”) |
| South Africa | Where ECTA Chapter VII applies and the service has not begun with your consent, s. 44 gives you a 7-calendar-day cooling-off right on a distance purchase, with any refund issued within 30 days. ECTA s. 42(2)(j) may exclude leisure services the supplier undertakes to provide on a specific date or within a specific period — so some dated-event purchases may fall outside s. 44. Regardless, Bailar honors a full refund if you cancel within 7 calendar days of purchase (meeting or exceeding s. 44). For advance bookings, any cancellation fee must be reasonable, and no fee is charged where the beneficiary dies or is hospitalized (CPA s. 17). | Full refund within the 7-day window, no fee retained |
| United States — California, Nevada, Illinois & Florida (dance-lesson contracts) | These states have dance-studio / dance-lesson statutes giving you a non-waivable right to cancel a covered dance-lesson contract. For example, California’s Dance Studio Act lets you cancel at any time with no fee retainable (Cal. Civ. Code § 1812.54). Bailar’s commitment: on a covered lesson-contract purchase in California, Nevada, Illinois, or Florida, we retain no cancellation fee of any kind — meeting or exceeding each state’s requirement. | Under Bailar’s commitment, no fee of any kind is retained on a covered lesson contract |
| Canada | Several provinces protect dance-lesson and personal-development buyers. In Ontario, personal-development-services contracts carry a 10-day cooling-off right (Consumer Protection Act, 2002), and Bailar honors a full refund if you cancel within that window. In British Columbia, dance-instruction contracts are covered continuing-service contracts under the Consumer Contracts Regulation; as Bailar’s own commitment — including for single drop-in purchases, which we treat the same way — Bailar honors a full refund if you cancel within 10 days of receiving your contract. Quebec caps any cancellation penalty at a pro-rata amount and never permits a flat retention; Alberta has no change-of-mind cancellation window. For any Canadian purchase, Bailar applies whichever is most buyer-favorable — the applicable provincial cooling-off right described above or Bailar’s own commitments in this Policy — and your non-waivable local rights always prevail. | ON & BC: full refund within the 10-day window; QC: pro-rata cap, no flat penalty; AB: no statutory change-of-mind window |
Your local rights always prevail. The list above describes the rights we track, but it is not exhaustive. If the law where you live gives you a cancellation, withdrawal, or refund right that is more generous than this Policy or than a Host’s listing policy — or that cannot be waived — that law controls, and nothing in this Policy or on any listing reduces it. Where we cannot confirm which rule applies to your purchase, we resolve it in your favour and issue the fuller refund.
3. STUDIO SUBSCRIPTIONS (PRO AND ELITE)
3.1 End-of-period cancellation. Studio subscriptions are billed in advance on a monthly or annual basis. You may cancel at any time from your Studio dashboard; cancellation takes effect at the end of the then-current billing period. You retain Pro or Elite features through the end of that period.
3.2 No mid-period refund (default). Bailar does not refund the unused portion of a monthly or annual Studio subscription on cancellation.
3.3 Exceptions. Bailar will refund the prorated unused portion of a Studio subscription where: (a) Bailar terminates the Studio subscription without cause under Section 8.3 of the Studio Master Terms (excluding for-cause termination); (b) Bailar materially decreases the features of the Pro or Elite plan during a paid period and the Studio elects to cancel within 14 days of the change; or (c) a refund is required by applicable law (for example, certain EU/UK distance-selling cooling-off rules, where applicable).
3.4 Founding Studios. The Founding Studios Program grants a free subscription trial, not a discounted ongoing price. Cancellation of a Founding Studios subscription ends the free-trial benefit: a Studio that cancels and later re-upgrades pays the standard Pro or Elite price in effect at the time of re-upgrade. Other terms of the Founding Studios Program Terms continue to apply.
3.5 How to cancel. Open bailar.site/manage, go to Billing, and click “Cancel subscription.” You may also email [email protected] from the email on your Stripe account.
4. CONSUMER SUBSCRIPTION — “NO ADS” (APPLE / GOOGLE IAP)
4.1 Apple App Store and Google Play control refunds. The optional “No Ads” subscription is billed by Apple or Google through their in-app purchase rails (with RevenueCat orchestrating receipts). Refund decisions for in-app purchases are made by Apple or Google under their own policies; Bailar cannot directly issue a refund for an IAP charge.
4.2 Apple refund request. Open the Apple website at reportaproblem.apple.com, sign in with your Apple ID, find the Bailar charge, and tap “Request a refund.”
4.3 Google refund request. Open the Google Play website at play.google.com/store/account/orderhistory, find the Bailar charge, and request a refund.
4.4 Cancellation. You may cancel the “No Ads” subscription at any time from the App Store / Google Play subscription management screen on your device. Cancellation takes effect at the end of the then-current billing period. Bailar will continue to honor the “No Ads” entitlement until that date.
5. SHOP — MERCHANDISE
Shop returns are governed by the Shop Terms. In summary: misprints and shipping-damaged items are eligible for a full refund or reprint at our cost; size or fit returns are not generally accepted because items are printed on demand by Printful and do not enter Bailar inventory; non-waivable consumer rights under your local law (for example, EU/UK 14-day distance-selling withdrawal where applicable) are honoured.
6. HOW REFUNDS ARE PROCESSED
6.1 To your original payment method. Approved refunds are issued through Stripe to the original card or payment method used at checkout. Stripe’s processing time is typically 5–10 business days. Whenever a full refund including fees is owed to you — whether the law requires it or it is owed under a Bailar full-refund commitment in this Policy — you receive back everything you paid, and Bailar absorbs any payment-processing cost that Stripe does not return. Only where a lawful, disclosed change-of-mind cancellation falls outside any cooling-off window and outside any Bailar full-refund commitment may the third-party processing cost that Stripe does not return be reflected in an amount retained, as described in Section 2.3.
6.2 From the Host’s connected account. Marketplace refunds reduce the Host’s connected-account balance under Stripe Connect’s standard liability allocation. Bailar may debit the Host’s connected-account balance, withhold pending payouts, or invoice the Host directly for any amount owed to a buyer under this Policy.
6.3 Credit alternative. Where a refund is owed and you would prefer a future-event credit, Bailar may offer a credit of equal or greater value at its sole discretion.
7. APPEALS AND DISPUTES
If you disagree with a refund decision, email [email protected] within thirty (30) days of the decision with the transaction ID and a brief description of your objection. Disputes that remain unresolved are subject to the arbitration clause in Section 22 of the Terms of Service (for consumer buyers) or Section 11 of the Studio Master Terms (for Studios).
8. CHANGES TO THIS POLICY
We may update this Policy from time to time. Material changes will be notified through the app, on bailar.site, or by email at least seven (7) days before they take effect.
CONTACT
Buyer support: [email protected]
Studio support: [email protected] (when available) or [email protected]
Legal: [email protected]
Bailar, Inc.
401 Ocean Dr, Suite 404
Miami Beach, FL 33139
United States